Frequently Asked Questions


What are your access hours?

Due to COVID restrictions, we've had to update our access hours from 24/7 (for the time being!). This is to keep our at risk members safe to the best of our ability, ensuring that staff are able to properly monitor equipment cleaning, check-ins, and etc. Please see our contact us page for details.

Do classes cost extra?

Nope! All of our classes are available at no extra cost for our members. If you are not a member, casual classes are $10 per class.

Is parking available?

Free parking is available for all members behind the gym, accessible via Hunter Lane.

What’s your cancellation policy for weekly memberships?

If you have a weekly membership with a 12 month minimum term and you are still within that minimum term, you will need to finish your minimum term before cancelling your gym membership. That being said, in the event that you have an injury that prevents you from using the gym, that you have to move unexpectedly, or you find yourself in a difficult financial situation, we will release you from your contract. However, you must provide substantial proof of the aforementioned, and the circumstances must be reasonable enough for us as to warrant the cancellation of the membership.

If none of the above is applicable, you must still pay for your agreed upon term at Hornsby 24/7 Gym. For all other cancellations of weekly memberships ("No contract/cancel any time" memberships, or 12 month memberships outside of the 12 month minimum term), 30 days written notice must be provided to staff at reception or via email, and you must sign a payment cancellation form.

My child is under 18 and wants to join the gym either by themselves or with the family deal, what can they do?

16 - 17 Age Group

Eligible for unsupervised access for:

  • Cardio equipment

  • Group fitness classes

  • Resistance machines/weights, but only after a short introduction session with a fitness professional after joining

14 - 15 Age Group:

Eligible for unsupervised access for:

  • Cardio equipment

  • Group fitness classes

Not eligible for:

  • Resistance machines/weights, unless supervised by a personal trainer (not a service provided by Hornsby 24/7 Gym, must be organised separately by you).

12 -13 Age Group:

Only eligible for:

  • Cardio equipment, supervised by a parent/guardian/trainer (latter of which must be organised by you)

  • Group fitness classes, supervised by a parent/guardian

Not eligible for:

  • Resistance machines or weights